June 25, 2026
Commission clawbacks explained for sales ops
When to claw back commissions on refunds and churn — and how to track them without manual journal entries.
What triggers a clawback
Common triggers: full refunds, early churn within a guarantee window, or deals marked lost after payout. Document the policy once; automate the entry.
Show clawbacks on the statement
Reps accept clawbacks more readily when they see the original deal and the negative line item on the same payout report.